FREE SHIPPING!
on orders of $99 or more

Simply look for the logo to enjoy free shipping on selected items throughout the store.

If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE!


Refund/Return Policy:

  • Original sales receipt must accompany returns.
  • We accept returns for exchange or refund 15 calendar days after delivery of the product.
  • At our sole discretion after 15 calendar days, we will offer an exchange or store credit only.
  • Items must be in "new, unaltered and unused condition".
  • Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way; within 7 calendar days of the delivery date (after 7 days no returns are allowed); must not be a special order or a custom order; unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
  • If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
  • Refunds are contingent upon inspection of item(s) once we receive it.
  • Customer is responsible for all shipping costs if seller is not at fault.



Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Guarantees

Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

International Shipping

Do you ship to my country?

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?


During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

How do I create an account?


1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account.
Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?


Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.


Debunking Myths About Color Violins- Excerpted from Strings Magazine
From Strings Magazine MARCH 2013






3 Myths About Painted Violins

  • Myth: Paint inhibits tone.
The notion that paint produces an inferior tone is pure speculation. After all, many inexpensive student violins are covered in a heavy polyurethane finish that offers no more chance for the wood to “breathe” than paint....

  • Myth: Painted violins are poorly constructed.
Many manufacturers of painted violins adhere to the same construction quality found on similarly priced stained and varnished student violins. ...

  • Myth: Painted violins are inherently unplayable.
Painted violins are no more or less playable than a comparable wood-finish student violin in the same price range. All the rules for selecting a student violin apply: check the set-up (the bridge, the string height, the neck angle, the comfort), the condition of the fingerboard, etc. Not all purple violins are created equal, so you should have an expert evaluate the sound, construction, and playability...